- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Coupon Codes
SHIPPING & DELIVERY
Import Crate ships to U.S. destinations via USPS, FedEx or UPS and to international destinations via USPS.
Orders are typically shipped within two to three (2 – 3) business days from the time we received your order, or after payment has been verified.
Most ground-shipped packages are delivered within 1 to 10 business days from the day they are shipped, depending on the shipping method you selected.
Shipping rates are based on the weight of the total order. Some of our prices are inclusive of shipping charges. For items that are exclusive of shipping charges, the total shipping charge will be displayed on the last page of the order form, before you submit your order.
On occasion there may be unforeseen delays in shipping your order; we will notify you via phone or email.
Standard Shipping is shipped based on the quantity that you're are ordering.
• 3 to 5 business days
• Items may be shipped by a variety of carriers
• Orders are shipped only to a physical location
• Deliveries to Alaska, Hawaii, and P.O. boxes may take longer
• Signature upon delivery required for shipments over $100
Free shipping applies only to standard ground shipping within the forty-eight (48) contiguous United States.
Orders shipped to Alaska and Hawaii are charged additional shipping fees.
Taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibilities of the recipient.
If the shipping address entered in the order is an invalid address and a change of address is requested by the customer after the shipment has been made, a fee of $15 per package is charged to the customer. This is a fee that our shipper FedEx charge us for change of address.
PRIVACY & SECURITY
RETURNS & REPLACEMENTS
Import Crate accepts returns and exchanges on merchandise within 10 days from delivery. However, Import Crate reserves the right to authorize any product exchanges. If any product is accepted for exchange, an RMA number will be issued and a credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items and additionally items for which we pay the shipping will be only refunded less our original shipping costs. There is a restocking fee of 15% for all returns or exchanges.
Customers are responsible for all shipping charges on returned of the items. Import Crate reserves the right to determine which party will be responsible for the shipping charges on the replacement or exchange item(s).
For returns and exchanges, please make sure to call us at 1-888-227-6981, or e-mail us for a Return Merchandise Authorization (RMA) number. Returns will not be accepted without a RMA number.
We are not responsible for delays in shipments. Products that are refused or returned because of late arrival are subject to the 35% restocking charge. It is the customer's responsibility to check the shipping schedules and determine approximate delivery time to the destination, allowing 2 business days to process orders. Weekends and holidays do not count as shipping or order processing days.
Refusing a Shipment
If we receive a shipment back that has been refused you will be charged shipping in both directions (to and from you) as well as a processing fees of 15% (fifteen percent) or $5 minimum, whichever is more. No credit will be issued except against an exchange for different or other merchandise.
On orders over $300 no returns are allowed. No refunds on International orders. We are not responsible for lost International shipments.
In the case of any damages or incorrect shipments, you must return it in the original box with the packaging slip, freight prepaid and insured, within 10 days after receipt of your order for a prompt free replacement shipment. Returned items must be in new, unused condition to be eligible for exchange or credit.
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at 888-227-6981. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.
Returns sent COD will not be accepted.
If we receive a cancellation request after your order has been accepted into our order processing system we will charge you additional paperwork processing fees of 7% (seven percent) or $15 minimum, whichever is greater. Cancellations made within 72 hours prior to the scheduled shipment day will not be accepted. If approved a cancellation verification number will be issued to all cancellations. Cancellations are not valid without the cancellation verification number. A separate cancellation number must be obtained for each cancelled order and your processing fee invoices will be mailed to you.
In the event that some or the entire inventory required to fulfill the order is out of stock a backorder will automatically be generated for the items not shipped on the order. Web site stock status is only a guide to likely availability as no items are guaranteed to be available at all times and all merchandise on hand is subject to prior sale. Backorders are held open until the item is shipped from the manufacturer unless the item is sold out or discontinued. If an order can be completed or if items needed for an order are in stock in another warehouse we hold the order until the items are gathered together in one place to create the most complete shipment possible. If you add items to an order that are known to be on backorder as is stated on the web site, these items will be treated as additional shipments for that order and actual shipping charges will apply to each additional shipment as they are arrive to us from the manufacturer.
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Return shipping address:
Attn: Returns Department
7801 Alma Dr. #105 – 308
Plano, TX 75025
Be sure to include your name, address and daytime phone number.
Import Crate shall incur no liability for any loss of income or other damage on account of any defect in any merchandise purchased herein other than to replace such merchandise.
ALL SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE.
To place an order, simply log in to your account on our website. Once you are logged in, you may purchase online at discounted prices. Please include full information including contact name, phone numbers, and shipping/billing addresses.
Please allow 1 to 3 business days lead time for processing your order. Transit time to any U.S. destination is normally 1 to 10 business days depending on the destination but may take longer. If you are an international customer and you have a container that is schedule to depart at a certain date, we recommend that you submit your order at least 20 business days in advanced.
Secure Online Ordering
Our website uses SSL or "Secure Sockets Layer", an industry standard security protocol. When you go in our Order form page, you will automatically connect with a secure server. Any data you send or receive is then "encrypted", i.e. changed into a code that is extremely difficult to decipher. Through the secure server (notice the HTTPS address in the URL instead of the regular HTTP), you can fill our Order Form in total confidentiality.
Customers with any existing account and credit card on-file, may place orders by phone by calling toll-free 888-227-6981. If you are a new customer and would like to create an account by phone, may contact a Sales Representative toll-free at 888-227-6981. Please have your order, business information, and credit card ready.
PAYMENT, PRICING & PROMOTIONS
Paying By Credit Card
For order of less than $2000 USD, Import Crate accepts Visa, Mastercard, American Express and Discover for purchases worldwide. We offer Secure Sockets Layer (SSL) encryption for protection of your private information.
Paying via Bank Transfer
For orders over $2000 USD, Import Crate accepts payment via Bank/Wire Transfer only. Bank Transfer information is provided at the check-out page before completion of the sale. Please allow an additional three to five (3 - 5) business days for verification of fund transfer.
Paying By Check or Money Order
Import Crate accepts checks or money orders for purchases. If paying by check, please allow an additional ten to fifteen (10-15) working days for verification of funds. A $25.00 handling charge will be charge to the Purchaser for each returned check. Please include your order number and daytime telephone number on the check.
Make the check payable to Import Crate and send to:
Attn: Sales Dept.
7801 Alma Dr. #105 - 308
Plano, Texas 75025
Payments using Paypal
Import Crate also accepts payments by Paypal. Payments using Paypal is limited to a maximum amount of $500.
Occassionally, we ran a promo for discounted prices. To receive special offers and coupon codes, simply join our mailing list located in the bottom of every page on our website.