Subscription Box Frequently Asked Questions
WHAT IS IMPORT CRATE?
Import Crate provides exclusive subscription boxes featuring premium JDM (Japanese Domestic Market) car air fresheners. We are changing the way customers purchase these types of air fresheners to make it convenient and cost-effective.
HOW DOES IMPORT CRATE WORK?
Import Crate offers monthly subscription plans for domestic and international subscribers. Once you sign up for your preferred plan, you will receive a box every month with random JDM air fresheners based on the subscription plan that you signed up with.
WHAT COMES INSIDE AN IMPORT CRATE BOX?
Every Import Crate box varies depending on the subscription plan you choose. All our plans include premium air fresheners from top-name brands like My Shaldan, Treefrog, Diax, Rabbico, Air Tumbler, and many others. Please refer to our Subscription Plans page for details on different subscription plans.
SO WHAT IS JDM?
The term "Japanese domestic market" refers to Japan's home market for vehicles. For the importer, these terms refer to vehicles and parts designed to conform to Japanese regulations and to suit Japanese buyers. In regards to our air fresheners, the term JDM is used as these Japanese air fresheners are quite popular with car enthusiasts who are into JDM cars.
CAN I FIND OUT WHAT IS IN MY BOX?
We sometimes will show a sneak peek of products in upcoming boxes on our social media accounts. We have hundreds of varieties of air fresheners in our collection. You can browse our website or our wholesale website to get an idea of the brands and products that we have.
CAN’T I JUST BUY THESE AIR FRESHENERS ELSEWHERE?
In short, yes and no. Most of the air fresheners that we include in our boxes are not sold at just any retail or big box retailers. And majority are not sold outside the United States. You might be able to find some of these items online but because of the sizes and the weights, the cost of shipping a single item would cost almost double the price of the product itself.
For example, due to the size and dimensions, some of our products has to be shipped as a package as it does not fit in an envelope, so the cost of shipping a single item can cost more than the product itself.
Even with buying a full case online, you will not be able to get a variety in each case as most sellers sell these items as wholesale and with the same product and fragrance on each case. The most enjoyable and cost-effective way is through our subscription boxes.
IS IMPORT CRATE AVAILABLE OUTSIDE THE US?
Yes! Import Crate ships to Canada, Australia and other countries.
SO, WHEN DO I GET MY FIRST BOX?
When you first sign up, we will ship your box within 3 to 5 days of your sign up. After your first box, you will receive your box one a month. Our monthly boxes ship out around the 15th - 20th of each month.
SUBSCRIBERS WHOLESALE PRICING
WHAT IS WHOLESALE PRICING FOR SUBSCRIBERS?
As a subscriber, you will get our discounted wholesale prices on all purchases you make on our shop - even on single items. These wholesale prices are generally offered only on purchases by the case. These prices are listed on the product page under "Buy 12 and save" price. As a subscriber, you will get that price even if you are purchasing on any number of that item. Meaning, you don't have to buy 12 just to get that price.
HOW ARE YOU ABLE TO OFFER WHOLESALE PRICES TO SUBSCRIBERS?
As a wholesale distributor, you are subscribing directly from one of the leading distributors of aftermarket air fresheners in the United States. We supply to car washes, automotive and tuning shops, gift shops, grocery stores, and other retail outlets. And we reward those who are loyal by offering the lowest prices we can give. These are basically the same prices we offer to our wholesale customers and the lowest prices you can find anywhere else - lower than Amazon, eBay, or anywhere else!
WHAT IS THE CATCH?
There is no catch! We just want you to continue to be loyal customers and we will continue rewarding you with great prices!
HOW SOON CAN I START PURCHASING AT WHOLESALE PRICES?
Your wholesale pricing takes effect once your first subscription box is shipped out. This is typically within 3 to 5 days of your sign up. That is they time that we upgrade your account from a regular customer to Subscriber status. You will receive an email notification that your item has been shipped.
I WANT TO SIGN UP FOR A SUBSCRIPTION! ARE THERE ANY EXTRA FEES?
Nope! Your Import Crate subscription won’t have any shipping or handling fees. If your billing address is in Texas, sales tax will be applied to your order.
IF I CHANGE MY MIND, CAN I CANCEL?
Monthly Subscriptions can be canceled at any time.
WHAT IS YOUR CANCELLATION POLICY?
Monthly subscriptions can be canceled during the subscription period, but only after receipt of the first month’s box. If you would like to cancel your monthly subscription after receiving the first box, then please be sure to do so at least 5 business days before your subscription renews for that month; otherwise you will continue to be billed for the following month’s box. There are no cancellation fees. In order to cancel your subscription, simply contact us via email or cancel your subscription via your account page to let us know that you wish to cancel.
DO YOU HAVE A 3, 6 OR 12-MONTH SUBSCRIPTION?
Currently, we do not offer subscription plans other than monthly plans. However, we plan to offer in the future.
WHAT HAPPENS IF MY ORDER IS NOT ACCEPTED?
Your account will automatically be placed on a billing hold when your billing information is not current (i.e., expiration date is incorrect, credit card number is no longer valid, etc.). When billing is processed at the beginning of the month, if your account is placed on a billing hold, you will receive an email notification alerting you that you have 48 hours to correct your billing information for your subscription. If you updated your billing within the allotted time frame but the information is incorrect, you will receive a follow up email notification as a reminder to change your billing, so that it can be processed. Please know that we cannot reserve that month’s box for you if the billing hold remains on your account. As indicated in the email notification, all subscriptions placed on billing holds that are not updated within 7 days will automatically be closed. While the subscription will be closed, your account will remain active, but will require you to create another subscription.
We recommend using the same email address when creating a new subscription.
WHAT IF I SUBSCRIBE AND THEN CANCEL RIGHT AWAY?
You are immediately charged once you subscribe. If you cancel right away, this will only ensure that your subscription will not renew.
WHEN WILL I BE BILLED FOR THE MONTHLY RECURRING MEMBERSHIP?
After the first month has completed, you will be billed every month on the same date as your first signed up until your subscription expires or you decide to cancel your monthly subscription.
ARE SALES TAX AND SHIPPING FEES INCLUDED?
Residents of Texas pay sales tax, which shows up on the confirmation page of the subscription process. This is because we are headquartered in Dallas. All subscription plans include free shipping.
WILL I BE BILLED WHEN I SUBSCRIBE?
You will be billed for your first month immediately upon placing your order for a monthly subscription.
I JUST SIGNED UP! WHAT SHOULD I DO NEXT?
Be sure to fill out your Profile so we can learn more about you and what you’re looking to discover. Your Order Confirmation will have an estimated ship date so you’ll know to keep an eye out for your first box. While you wait, check out our Shop, which is stocked with our products so you’ll have an idea of what’s in store!
WHAT IF I MOVE?
No problem: just sign in to your account to update your address or switch your subscription.
HOW DO I CHANGE MY SUBSCRIPTION(S)?
To change your subscription, first unsubscribe from your current subscription; then subscribe to the new one you wish to receive. To unsubscribe, simply sign in to your account in the top right corner of our site. Click on your name to view your account. You’ll see a list of your current subscriptions. Click the “cancel” link next to the “Next billing date” text.
HOW CAN I CANCEL MY SUBSCRIPTION(S)?
Sign in to your account in the top right corner of our site, then click on your name to view your account. You’ll see a list of your current subscriptions. Click the “cancel” link next to the “Next billing date” text.
NEED MORE HELP WITH YOUR ACCOUNT?
The fastest way to get your questions and concerns responded to is by chatting with our live support team who handles every customer on a one to one basis. Need to send a longer message? Send us an email on our Contact Us page.